FAQs

Yes, absolutely! Our retail store is located in Albany, Auckland on the corner of Bush Road and William Pickering Drive. Feel free to contact us regarding any questions or stock availability before your visit.

We sure can! Our dedicated team is here to help you make informed decisions about the best safety solution catered to your needs. Call us free on 0800 228 723 or visit our contact us page.

 

At this time we only accept payment by Visa or MasterCard. If you would prefer to pay by Bank Transfer please call us on 0800 228 723 to make these arrangements. Please be aware that if you pay by one of these alternate payment methods, we will be unable to ship your order until payment has been received and processed.

Please note that we only accept payments made in New Zealand Dollars.

Orders placed online are only eligible for delivery in New Zealand. For international customers, please contact us so we can discuss your delivery requirements.

North Island: 1-2 business days

South Island: 2-3 business days

Australia: Standard delivery - 6-10 business days; Express* - 2-3 business days

*Australian express delivery incurs additional charges and is by request.

We use Courier Post for both North Island and South Island deliveries within NZ. For the rest of the world we use NZ Post & DHL.

Absolutely. Your details are used only to allow us to process and deliver your order. We will never sell or give your personal details to another party. Our online transactions are managed by Direct Payment Solutions (DPS) and PayPal. DPS is certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa, USA and United Kingdom.

Yes, and it’s important that any hi vis clothing, hardhats, fire extinguishers, height safety equipment and a range of other safety gear that you may require meets compliance standards. If you are unsure call us on 0800 228 723.

Our retail premises in Albany are open from 7.30am - 5.00pm Monday to Friday. Our online shop is open 24hrs. Online orders placed after hours or at the weekend will be processed the next business day.

If any item is out of stock we will inform you by phone or email as soon as possible and let you know exactly when we expect to have stock. If you are not happy to wait, we will do our best to find you a suitable alternative or you can receive your money back 100% guaranteed.

All Active Safety sales are made in good faith. If for some reason you are not happy with your purchase please contact us within 14 days of receipt of your order. Returns will not be accepted without prior consent from Active Safety. Returns will be accepted only if the product is damaged, faulty or an error was made on our part.

Should the return be accepted, we will either replace the damaged item or refund in full the price you paid for the item. Refunds will be made via the same method as payment. That is, we will refund to the same credit card that was used for payment, otherwise we will direct deposit into your bank account.

Please note that you will need to return goods at your own cost.

 

Yes, you’ll receive a full GST/Tax invoice. This will be sent to you with your goods.