Shipping Policy

Active Safety NZ Limited ("we" and "us") is the operator of (https://www.activesafety.co.nz) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability.Here at Active Safety we take pride in ensuring your order gets to you on time every time and trust that we use the most reliable methods to meet your delivery expectations. From time-to-time there may be insufficient stock available at our Distribution Centre or supplier to fulfil your order. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, process a refund or look at alternative options.

2. Freight Free Over $200
Orders shipped within New Zealand over $200.00 NZD including GST are exempt from freight costs. Exclusions to this rule include Express Courier Services, Oversized, Drop Ship, Custom and Special-Order products.

3. Shipping Costs
Shipping costs for all orders are based on size and delivery location. Shipping costs are included as a single component with each order. Backorders or multiple shipments within the same order will not incur additional shipping charges unless previously arranged with the customer. Standard shipping rates outlined below excluding GST. *

Shipping Rates (Excl. GST)

Auckland

Standard: $6.95

Rural: $9.00

North Island

Standard: $8.00

Rural: $10.43

South Island

Standard: $10.00

Rural: $14.90

Australia

Contact for quote

International

Contact for quote

*Exclusions include Express Courier Services, Oversized, Drop Ship, Custom and Special-Order products.

4. Delivery Timeframes
Standard estimated delivery timeframes are outlined below. Subject to third party freight companies and product availability. Orders are processed Mon-Fri, excluding public holidays and are usually dispatched within 48 hours of order placement.

Estimated Delivery Times

North Island

1-2 business days from dispatch

South Island

2-3 business days from dispatch

Australia

6-10 business days from dispatch

International

Subject to destination

Please allow an extra 2-3 business days for rural areas.

5. Parcels Damaged In Transit
If you find a parcel has been damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service team. If the parcel has been delivered without you being present or an ‘Authority to Leave’ was in place, please contact customer service with next steps.

6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refunds policy. Excludes Custom & Non-cancellation/returns items.

7. Customer Service
For all customer service enquiries, please email us at info@activesafety.co.nz or phone us on 0800 22 87 23.